Effective January 1, 2025 globally, except effective November 15, 2024 in Cameroon.
When you use Dropme, you trust us with your personal data. We're committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data ("data") we collect, how it's used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
This notice applies when you use Dropme's apps or websites to request or receive products or services, including rides or deliveries.
This notice describes how we collect and use your data if you request or receive products or services through Dropme's apps or websites.
This notice specifically applies if you:
This notice does not describe Dropme's collection and use of your data if you use Dropme to provide (instead of request or receive) services through Dropme's app or websites, including as a driver or delivery person. Dropme's notice describing our collection and use of such data is available here. Those who use Dropme to either request, receive or provide services are referred to as "users" in this notice.
Our privacy practices are subject to applicable laws in the places in which we operate. The types of data processing that such laws require, allow, or prohibit vary globally. Therefore, if you travel across national, state or other geographic borders, Dropme's data processing practices described in this notice may differ from those in your home country or territory.
Cameroon
While Cameroon does not have a comprehensive data protection law, we follow international best practices and standards for data protection, including principles from the General Data Protection Regulation (GDPR) where applicable. You may contact us regarding our privacy practices or to exercise your rights regarding your personal data.
Canada
In Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to access, correct, and request deletion of your personal information. You may contact us or the Office of the Privacy Commissioner of Canada with concerns regarding our compliance. If you use Dropme in Quebec, you may contact us with questions about Dropme's use of your data for purposes of automated decision making, including regarding the factors considered in connection with such decision, to request correction of any personal data relating to such decisions, and to request review of any such decisions by Dropme personnel.
We collect information when you create or update your Dropme account. This may include:
This may include information submitted during the driver application process, such as driver history or criminal record (where permitted by law).
This includes photos of identity documents (such as your driver's license, passport, or national ID card), selfies, and/or government identification numbers. This also includes vehicle registration and insurance information for drivers.
We may collect demographic data about you, including through user surveys. In some countries, we may also receive demographic data about you from third parties.
We collect the information you submit when you contact Dropme customer support, provide ratings or feedback for other users, or otherwise contact Dropme. This may include feedback, photographs or other recordings collected by users.
We collect travel information related to our services, including:
We collect transaction information related to your use of our services, including:
We collect information about how you interact with our services. This includes:
We collect information about the devices you use to access our services, including:
We collect precise or approximate location data from your device when you use our services, including when the app is running in the foreground or background. We also collect this information when you enable location services through your device settings or give us permission to collect this information. We use this data to enhance your use of our services, including to:
We enable users to communicate with each other and with Dropme through our apps, websites, and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Dropme receives some information regarding the calls or texts, including the date and time of the call or text and the content of the communications. Dropme may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services, and for analytics.
If you permit Dropme to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this notice or at the time of consent or collection.
Dropme may collect information about you from third parties to provide advertising, services, or content that may be of interest to you. This may include:
We may also collect other information that you provide to us, such as when you fill in forms, respond to surveys, or use other features of our services.
Dropme uses data to provide, personalize, maintain, and improve our services. This includes using data to:
We use data to help maintain the safety, security, and integrity of our services. This includes:
Dropme uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to provide customer support, including to:
We may use data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions.
Dropme uses data to market our services, and those of our partners. This may include:
We use data to address claims and disputes relating to your use of our services, and as allowed or required by applicable law. We also use data to:
We use automated processes to provide our services. This includes:
We use data to match available drivers and delivery partners with users requesting services. Factors that we may consider include:
We use data to calculate and provide you with prices for rides and deliveries. We use factors such as:
We use data to detect and prevent fraud, abuse, and security threats. This includes:
We use data to help ensure the safety of our services. This includes:
Some of Dropme's products, services, and features require that we share data with other users or at your request. We may also share data with our affiliates, subsidiaries, and business partners, for legal reasons or in connection with claims or disputes.
We share some data with other users, including:
Dropme provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
If Dropme undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
We may share your data if we believe it's required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This may include sharing data with law enforcement officials, government authorities, airports (if located at an airport), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Dropme's rights or property or the rights, safety, or property of others; or in emergency situations.
We may share your information other than as described in this notice if we notify you and you consent to the sharing.
Dropme retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
You may request deletion of your account at any time through the Settings section in the Dropme app, or through our website. Following such a request, Dropme deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, we retain location, device, and usage data for these purposes for a minimum of 7 years; while we retain such data, we may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, we may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, we will delete your account as described above.
After you delete your account, we may retain certain information in an aggregated and anonymized format.
You have many choices about how your data is collected, used, and shared.
You can request a copy of your personal data by contacting us. You can also request that we provide your data in a portable format.
You can edit the name, phone number, email address, payment method, and photo associated with your account through the Settings menu in the Dropme app. You can also request that we delete your account and personal data at any time.
You may opt out of receiving promotional communications from us by following the instructions in those communications or by adjusting your preferences in the Settings section of the Dropme app. If you opt out, we may still send you non-promotional communications, such as those about your account, our ongoing business relations, our services, or our ongoing privacy practices.
You may delete your account at any time through the Settings section in the Dropme app, or through our website. If you delete your account, we will delete your personal data, subject to certain exceptions set forth in our data retention section.
You can prevent our collection of location data through your device settings. However, if you do so, some features of our services may not function properly.
For drivers and delivery partners, we collect background check information, including criminal records, where permitted by law. You can contact us if you have questions about our background check policies.
Most mobile platforms (iOS, Android) have defined certain types of device data that apps cannot access without your consent, and these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time our app wants permission to access certain types of data and will let you choose whether or not to grant permission. The Android platform will notify you of the permissions that our app seeks before you first use the app, and your use of the app constitutes your consent.
You can edit the information associated with your account through the Settings menu in the Dropme app.
The data controller responsible for processing your personal data is:
Intellygen Inc.
Address: [Your Company Address], Cameroon / Canada
Email: [email protected]
If you have questions about this notice or our privacy practices, you may contact our Data Protection Officer at the email address above.
We process your personal data based on the following legal grounds:
To fulfill our contract with you to provide services. For example, we process your payment information, location data, and contact information to connect you with drivers and delivery partners and to process your transactions.
Where you have provided consent for specific processing activities. For example, we may obtain your consent to collect precise location data or to send you marketing communications.
To comply with applicable laws and regulations. For example, we may process your data to comply with tax, accounting, or reporting obligations.
To operate and improve our business, ensure safety, and prevent fraud. For example, we may process your data to detect and prevent fraudulent activity, to ensure the safety of our services, or to improve our services based on usage patterns.
Dropme operates globally. To provide our services, we may need to transfer your personal data to countries other than your country of residence. We take measures to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.
We implement measures to protect your data when it is transferred, including:
Your personal data may be processed in Cameroon, Canada, and other countries where Dropme operates or where our service providers are located.
We may occasionally update this notice. If we make significant changes, we will notify you in advance of the changes through the Dropme apps or through other means, such as email. We encourage you to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
If you have questions or concerns about this privacy notice or our privacy practices, please contact us:
