Safety, every ride

Safety that rides with you, from pickup to drop-off

From verified drivers and live trip tracking to in-app emergency tools, Dropme builds safety into every ride so you can travel with confidence.

See how we keep you safe Start a ride

Safety at a glance

Trip tracking, trusted contacts, and emergency support are always just a tap away when you ride with Dropme.

• Real-time GPS tracking on every trip
• Share your ride details with trusted contacts
• Reach local emergency services from the app

Always-on protection

Safety built into every Dropme ride

From the moment you request a ride, our technology and support teams work together to help keep every trip safe, smooth, and predictable.

Live trip tracking

Every Dropme ride is GPS-tracked from pickup to drop-off so you and our team can follow the journey in real time.

Share your ride

Send your car details, route, and ETA to trusted contacts so they can see exactly where you are.

Proactive safety checks

We monitor for unusual stops or route changes and may check in to see if you need help on your trip.

Protected personal details

Your phone number and exact saved addresses stay private and are never shared directly with drivers.

In-ride controls

Safety tools that keep you in control

Your safety tools are never more than a few taps away. Open the Safety Hub from your trip screen to manage how you share, report, and request help while you ride.

Set your safety preferences
Customize features like trip sharing and notifications in the Safety Hub before you ride.
Add trusted contacts
Choose family or friends who can automatically receive your ride details when you share a trip.
Use in-ride emergency assist
If something feels wrong, quickly access local emergency services from the app during your trip.
Reach Rider Care anytime
Contact our team directly from your trip screen for help with safety concerns or unexpected issues.

Always-on support

Real people and technology, looking out for you

Safety doesn't end when your driver accepts your ride. From live trip tracking to dedicated Rider Care, we're here to help you feel supported before, during, and after every journey.

24/7 monitoring & support

Our systems and Rider Care teams are available around the clock to respond to urgent safety situations.

Help from real people

Chat or request a call from our team directly in the app when you need support before, during, or after a trip.

Incident reporting

If something happens on a ride, you can report it through the app. We investigate and take action where needed.

Trip and injury coverage

In many cities, additional protection may apply to your ride in the rare event of an accident. Check local details in the app.

Dropme rider sharing trip status with family

Safety at every turn

Technology and people working together to keep you safe

Trust is non-negotiable. Dropme layers proactive safeguards with instantly available help so you can ride confidently day or night.

Verified drivers

Every captain completes multi-layer background checks and continuous quality reviews.

Live trip sharing

Send real-time trip updates to trusted contacts from the moment you match.

One-Tap SOS

Reach emergency services and Dropme Safety Response in seconds if something feels off.

24/7 rider care

Human support agents ready to resolve lost items or unexpected issues any hour of the day.

Learn more about safety

Rider safety FAQ

Staying safe before, during, and after your ride

These answers cover the most common rider safety questions. If you need more detail, open the Help Center in your Dropme app for country-specific information and guidance.

How are Dropme drivers vetted before they can accept rides?

Every driver completes identity verification, driving history and background checks where required, and vehicle inspections before they can drive with Dropme.

Can I share my trip details with family or friends?

Yes. From your trip screen you can share your car details, route, and ETA with trusted contacts so they can follow your ride in real time.

What should I do if I ever feel unsafe during a ride?

If it’s an emergency, use the in-app emergency button or call local authorities immediately. You can also access the Safety Hub to end the trip, report an issue, or contact Rider Care.

How does Dropme use my data to keep me safe?

We use trip data like time, location, and route to operate the service, monitor for unusual activity, and support investigations when needed. We protect your personal details and do not share your phone number or exact saved addresses with drivers.

Ready to ride with confidence?

Download the Dropme app and experience safety features designed to protect you on every trip. Your safety is our priority.

Start a ride Learn more about safety