Safety-first technology, 24/7 support, and tools designed to keep you secure on every trip.
Safety Features Preview
Safety-first tooling
Share your real-time location with trusted contacts and emergency services whenever you need it.
Trigger emergency assistance instantly. Our 24/7 response team monitors alerts in real time.
Automatically record ride audio for your protection. Access recordings anytime through the app.
Round-the-clock support team ready to assist with any safety concerns or emergencies.
How it works
Turn on live tracking, audio recording, and SOS alerts in your driver app settings.
Add family or friends who can receive your location updates and emergency alerts.
Tap the SOS button in-app to instantly alert emergency services and our support team.
Contact our 24/7 safety team via in-app chat, phone, or email for immediate assistance.
Always-on backup
Our dedicated safety team monitors all alerts and responds to emergencies in real time.
Get help with vehicle breakdowns, flat tires, or other roadside emergencies anytime.
Access comprehensive safety guides, best practices, and training materials in the app.
Report safety concerns or incidents through the app. We investigate and take action immediately.
Safety guidelines
Questions, answered
Still curious? Chat with our Safety team inside the app or attend a virtual orientation to get personalised guidance.
Learn more about safetyOur 24/7 response team monitors all SOS alerts in real time and typically responds within seconds. Emergency services are notified immediately when you trigger SOS.
Only your trusted contacts that you've added in the app can see your location. You control when to share and can stop sharing anytime.
Audio recording laws vary by location. The app will notify you of local requirements and only records when legally permitted. You can disable it anytime.
Our team handles all safety-related emergencies including medical issues, vehicle breakdowns, security concerns, and rider incidents. We coordinate with local emergency services when needed.
Report incidents through the app's safety center, via in-app chat, or by calling our 24/7 support line. All reports are investigated immediately and action is taken within 24 hours.
Yes, all drivers must complete our safety training program before going live. Ongoing safety resources and updates are available in the app.
Your vehicle must pass our safety inspection, have valid insurance, and meet all local regulations. Regular safety checks are required to maintain active status.
You can add up to 5 trusted contacts who will receive location updates and emergency alerts. You can update these contacts anytime in the app.
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